Electrone Americas Ltd., Co. is pleased to announce the launch of its new Call Center Keyboard Case Study Program. The study is geared toward evaluating the effects of using more ergonomic, space-efficient keyboards on the performance and job satisfaction of call center customer service representatives. If you are interested in having your call center participate in this exclusive program, please review the information below. The application deadline is 30 Apr. 2010. Please contact Electrone Americas Marketing Research Director, Zenobia Charles, at 561-395-3398 or e-mail firstname.lastname@example.org for an application or additional information.
Electrone specializes in providing our customers with IT peripherals and solutions that alleviate workplace problems and/or improve workplace productivity and efficiency. A recent case study (please see attached document) revealed that workstation elements/design have considerable effects on employee satisfaction and performance in the call center environment. This study revealed that the more flexible and cockpit-like their workspace, the more comfortable that call center employees were at their station and the better they performed on the phone with customers.
Currently, Electrone keyboards are being utilized in call center facilities; but their effects on the workplace environment has yet to be studied-hence our Call Center Keyboard Case Study. This study has been designed to focus on determining the effects of providing call center representatives with smaller, more ergonomic keyboards from Electrone and determining how the devices affect their job satisfaction and performance.
The Call Center Keyboard Case Study is a 30-day study that will allow your call center to place some of Electrone’s user-friendly mini keyboards in the hands of a select group of its employees, and ultimately reap the benefits suggested by the aforementioned study. Our mini keyboards are the best for solving desk space crowding-a common problem in the call center environment-and they are extremely durable; under 12-month warranty; and flexible to a wide variety of specifications.
Once the units are in use on the floor of the call center chosen by your company, Electrone will periodically check in with the call center supervisor(s) to inquire as to how your employees are adapting to using our keyboards and to address any issues and/or concerns as well as take general comments.
To complete the study, Electrone will collect an exit questionnaire from each of the employees that utilized our keyboard in your company’s facility as well as from their supervisor. (The information extracted from your company will be used in Electrone publications regarding our keyboards.) Finally, at the end of the study period, if your company is indeed satisfied with the effects of our products within its call center, then our keyboards will be yours to keep!
In order to participate in this program, please clearly fill out our Case Study Participation Form (please call 561-395-3398 or e-mail email@example.com for an application) and send it back to us as indicated. It is that simple! With the exception of return shipping, there is absolutely no cost to you for evaluating our keyboards unless you decide to keep them.
Electrone looks forward to having our units in your facility for evaluation. We are certain that our elite 9000 Series Mini Keyboards will prove to be quite an asset to your facility!