Get real time efficiency in your call center
Training call center associates can be difficult enough without having keyboards that are cumbersome and confusing. Employees have to be able to access information and areas of the server that deal with inventory, billing, payments, equipment repairs and so much more. With supervisors being reviewed on how long it takes to answer calls, how long a customer has to wait and how long it takes to satisfy the customer’s needs, having the wrong type of keyboard can be a critical issue. This is why the Electrone Americas EAL 150 was developed.
This specific keyboard was designed to cut keystrokes and mouse movements that can impact the amount of time an associate spends on the phone. The software allows keys to be programmed with settings that are stored in the unit.
The EAL 150 is truly user-friendly. Some of the user-programmable keys can be illuminated and the tops of the keys can be removed for labeling. It has a USB hub and an option for a built-in LCD. Plus, for call centers that depend on multi-language associates, the great news is various language layouts are also available.