Electrone Americas ES 150 keyboard

Emergency Services are under pressure to shorten response times

Too often we hear about someone who has called for Emergency Services and the service was delayed because the 911 operator at the call center did not know how to operate the board or made an error in selecting the right keys. Electrone Americas has developed a keyboard that can help eliminate some of these common errors.

The ES 150 was designed to help call centers move the calls quicker to their end destination. There are 150 user-friendly, user-programmable keys. Some keys are illuminated and all have standard USB connectivity. If you have an advanced operation, there is also an optional LCD display.

Key switches are rated at 1 million cycles of operation. Plus, the keys are arranged in logical groups of panels. Key tops are transparent and removable for labeling. Simple GUI software simplifies all the programming of the keys. Once the programming is completed, parameters are saved, downloaded and stored in the actual keyboard without the assistance or need for special drivers.

The actual design is extremely functional and easy to understand. The Electrone Americas ES 150 makes handling and routing all emergency calls much quicker than old, standard keyboards.

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Electrone Americas EAL 150 Keyboard

Get real time efficiency in your call center

Training call center associates can be difficult enough without having keyboards that are cumbersome and confusing. Employees have to be able to access information and areas of the server that deal with inventory, billing, payments, equipment repairs and so much more. With supervisors being reviewed on how long it takes to answer calls, how long a customer has to wait and how long it takes to satisfy the customer’s needs, having the wrong type of keyboard can be a critical issue. This is why the Electrone Americas EAL 150 was developed.

This specific keyboard was designed to cut keystrokes and mouse movements that can impact the amount of time an associate spends on the phone. The software allows keys to be programmed with settings that are stored in the unit.

The EAL 150 is truly user-friendly. Some of the user-programmable keys can be illuminated and the tops of the keys can be removed for labeling. It has a USB hub and an option for a built-in LCD. Plus, for call centers that depend on multi-language associates, the great news is various language layouts are also available.